Poor customer service in the UK is costing consumers almost £14 billion per year. Thats the shocking finding released by first direct after the online bank's recent survey.
The independent analysis found that, on average, people in the UK waste 23 minutes each week because of poor service. They calculated that this is the equivalent of approximately £300 per customer each year.
The worst offenders are bus and train operators, while the best customer service was found to be from hairdressers.
Among the chief complaints reported by respondents were lack of communication, being passed around from one person to the next and then having to spend time complaining about the poor quality of service received.
It seems that the general public are frequently unhappy about the standard of service that they receive. Whether leading firms will respond to these sort of findings remains to be seen.